kokopellinelli: (Don' Wanna)
[personal profile] kokopellinelli
Mom's coming home today, so that's exciting.

But I won't see her till tonight. Between now and then, I have to go work on a boat, on a gray, rainy, depressing day, with wind and snow falling on the mountaintops. I kinda hope we don't have a lot of people today, because I really don't want to have to talk to anyone if I can help it.

It's amazing the difference the weather can make in your mood. If it was a little brighter out, or not raining, or raining but with patches of sky between the clouds, or not windy...if any one of those elements were missing from the equation, I might feel better. But, as it is, I have decided I hate people and don't want to be around them anymore.

Our 6-hour trip on the boats takes us to look at Columbia Glacier. Technically, in our brochure, it says "Look at the icebergs of Columbia Glacier." We can usually see the glacier itself (unless it's really foggy) but we can't get close to it. When people make their reservations, the office staff tells them, EACH AND EVERY ONE, that we cannot usually get close to the glacier. Normally, the absolute closest we can get is up to the terminal moraine, about 9 miles from the face. This is because of the massive icebergs that break of the glacier. They float forward and get stuck on the moraine, and then all the smaller ice gets packed behind it. Usually, the forebay is literally a field of ice. It is impassable.

The ticket office TELLS people that. And it's been that way for 24 years.

So why do people whine when we can't get to the face of the glacier? Why do they ask if there are OTHER boats in town that DO get to the face?

Do they not SEE the packed ice from the face all the way to the moraine? Of course we can't get to the face, unless we wanted to get out and walk. And, y'know, good luck with that, Douchebag.

Yesterday, we had like 4 people leave nasty comments in the guestbook. "Waste of money," "very disappointed," and "?? Miles to glacier??" My brother heard one lady saying, "They should tell you that you can't get close to the glacier!"

THEY DO. Is it our fault if you don't listen?

Date: 2006-09-07 01:37 am (UTC)
From: [identity profile] keelykins.livejournal.com
Yes, it is amazing how the weather can change your mood. I know it has a great deal of affect on mine. Or is it effect? I never get those two straight.

Miss you pookie. I wish you were here. I just got two more seasons of Salior Moon, we could have a moon fest! And of course we would need cookies... or jelly donuts! YUM!

Date: 2006-09-07 03:25 am (UTC)
From: (Anonymous)
My "favorite" day of customer complaints was on the American Eagle. The whole day was rain and fog. Couldnt see a thing except i think meares cavled nicely for us. but no columbia and no animals except for the residents of bulls head. On the way home right before we got into the dock she came up to me and started bitching. "why did we go out on a day like to day" "what they hell did you do to the weather"" it is ALWAYS SUNNY IN VALDEZ, in all of my years coming to this town it is ALWAYS SUNNY and perfect!!"
i wonder what universe she was from where it is always sunny in valdez? the only way i could get her to shut the hell up was promise her that a manager of the company will talk to her once we dock and i have no control over refunds or anything. i just control or try to reign in the staff. she wasnt happy with that but stomped away. a few min later her husband came over and apologized for her. Then they went and talked to amanda :) and she told them off after giving them a refund i think

Nina

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